Sales Cycle & Timezone

FieldTypeDescription
enable_auto_callingbooleanAuto-dial leads through the sales cycle. Default: true.
auto_call_daysarray of integersDay offsets after lead creation on which calls are placed.
retry_initial_daybooleanPlace the first call on the day the lead is created. Default: false.
call_retry_minutesintegerMinutes to wait before retrying an unanswered call. Default: 10.
timezonestring (IANA)Campaign timezone used for scheduling. Default: "Asia/Kolkata".
business_hours_starttime HH:MMStart of business hours.
business_hours_endtime HH:MMEnd of business hours.

The sales cycle moves a lead through the states new → in_progress → rescheduled → done as calls are attempted. Calls are only placed within the configured business hours (or any time, if hours are omitted).

Example:

json
{
  "enable_auto_calling": true,
  "auto_call_days": [0, 2, 5],
  "retry_initial_day": false,
  "call_retry_minutes": 10,
  "timezone": "Asia/Kolkata",
  "business_hours_start": "09:00",
  "business_hours_end": "19:00"
}